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Training at IALS Library: Online training FAQ

An introduction to research skills training offered by the IALS Library

Online training FAQ

This page contains a list of FAQs and troubleshooting tips about our online training sessions.





What platform will the online training sessions be held on?

All of the online training sessions advertised here will be held using Microsoft Teams Live Events. You do not need a Teams account to participate in the sessions.

How do I join the session?

You must book a place for the session. Once registered, the link to join the session will be sent to you in an email. Please do not share this link with anyone else. If you cannot see the confirmation email, check your spam/junk folder.

If you have not received the booking link three hours before the session is due to start, please contact us

Do I need to download anything to join the session?

If you are using a PC or laptop, you do not have to download anything in order to join the training session, you can choose to join in the browser. You may download the Teams application from the Microsoft website if you wish. Downloading the application may provide a better user experience.

If you are using a mobile phone or some tablets, you will need to download the free Teams app. If it is not already installed on your device, you will be prompted to download the app when you click on the link to join the session.

What browser should I use?

We recommend using a recent verison of Chrome or Edge for the best experience. Firefox and Safari may not work as well as expected.

Do I need a camera or microphone to take part?

You do not need a camera or microphone to take part in the training sessions.

Can I use my mobile phone or tablet?

We recommend using a PC or laptop for these sessions. It is possible to use a phone or tablet, but the user experience may not be optimal.

How do I ask questions during the training session?

Use the Q&A panel to ask the moderator questions during the session. To open the Q&A panel, click on the icon with a question mark:

Questions are initially private (they will only be seen by the presenter and/or moderator) but if the moderator deems it to be of general use, they may publish the question (all attendees can see the question and answer). You can choose to submit your question anonymously if you prefer.

How do I turn on captions?

Click on the captions icon to turn on live captions:

Please note that captions may not be available when using a mobile phone or tablet.

Will the sessions be recorded?

Sessions are not recorded unless explicitly stated.

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There is no sound

This issue may be caused by your volume or speaker settings. Here are some suggestions to try:

  • Check that the volume is turned up on your computer
  • Check that the volume is turned up in the Teams application using the volume slider
  • If you are using headphones, make sure your system audio is configured to use them
  • Try exiting and re-entering the session
  • Try re-booting your computer

The video is freezing or glitching

This may be caused by connection or bandwidth problems. Here are some suggestions to try:

  • Eliminate bandwidth competition by closing any browser windows you're not using. Do not use the network to stream or upload anything else at the same time
  • Try exiting and re-entering the session
  • Try re-booting your computer
  • If possible, use a wired connection

Unable to join the session in the browser / seeing an error message when trying to join in the browser

This may be caused by a browser compatibility issue. Try using a different browser. We recommend using a recent version of Chrome or Edge.

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